23ZERO Reviews

Had to swap an item. It got sorted in the end, but took longer than I thought. Support was okay, replies were just a bit slow. Fine overall, not amazing.

My order showed up on time, so that was good, but the box was beat up when it got here. Nothing was missing and the product seems fine so far, but I was definitely a little nervous opening it, you know? Maybe it was just handled roughly in transit, but the packaging could probably be sturdier

I ordered from 23zero assuming it would arrive in a normal timeframe, but the shipping ended up being a lot slower than I expected. The tracking barely updated, so I was mostly just left guessing what was going on. I understand delays can happen, but I needed the gear for a trip and it didn’t show up in time, which was really disappointing. The biggest issue for me was the gap between what I expected when I ordered and how long it actually took. Unless they improve the shipping process, I’m not sure I’d order again.

Everything was fine at first, and then came the grand disaster: I needed a replacement part. You’d think it would be simple, but nope. It felt like the parts had vanished into thin air. Basically unavailable, which turned a small issue into a whole ordeal...

I was disappointed with this. It leaks really bad when it rain, and that wasn’t what I expected at all. I thought it would hold up better, but it didn’t.

I’ll be honest, the setup was a lot harder than I figured it would be. The instructions were kind of basic, and some of the parts just didn’t seem to line up that smoothly. I’m sure I was doing it mostly right, but I still had to keep checking videos and ended up taking it down twice before getting it sorted. For something meant for camping, it definitely ate up more time than I wanted. Maybe it clicks easier for other people, but my first trip started off with me annoyed and sweaty, which wasn’t exactly what I expected from 23zero

I ended up getting the wrong stuff, not what I picked at all!!! Frustrating because I was expecting the items I actually ordered!!!

I picked up a 23Zero awning last season and it’s been alright overall. The fabric still looks good and it’s definitely usable, but after a few trips a couple of the poles have started feeling a bit loose. The bag stitching is also starting to fray a little, which is kind of disappointing. Not a huge deal, and I’m still using it, but for the price I guess I just expected it to hold up a bit better..

It seems like a decent product overall , but getting it mounted took me longer than I expected . The instructions were kind of vague , so I ended up having to redo a couple of the brackets before it felt right . It worked out in the end , but the setup could definitely be a bit clearer .

I picked up a few 23Zero accessories because the product pages made them seem universal, or at least like they’d fit a standard setup. But once I tried installing them, the brackets and parts just didn’t line up right at all. I ended up going back and forth over email and still have gear sitting around that I can’t really use. I just wish the compatibility info had been clearer before checkout… would’ve saved a lot of hassle

My experience with the warranty support was disappointing. I submitted the information they requested, but after that it felt like I was just left waiting without much clarity on what was happening. I was expecting a straightforward fix or replacement, but instead it turned into a lot of back-and-forth communication. Overall, it just wasn’t handled as smoothly as I had hoped, and I’m not very happy with the support I received.

It worked fine for a little while, but then it just failed on me. What made it more frustrating was that there didn’t seem to be any real person to contact for help. I kept looking for a way to talk to someone, but it felt like everything was automated, which just made the whole experience more annoying.

I usually really like this brand, so I wanted to love this tent more than I did. Once it was set up, it was totally fine and did what it needed to do. But packing it back down was a hassle. The bag feels just a bit too tight, and no matter how carefully I tried to fold it, the seams and folds never seemed to line up right. It took way longer than it should have, which was disappointing because I’ve had better experiences with their other gear.

The tent itself is okay, but the sleeping space felt a lot tighter than advertised. It says it fits more people, but once we brought our bags inside, it got cramped really fast. It wasn’t awful, just not comfortable enough for a full night with everyone. I also tried reaching out to support to ask about the capacity, but I just got bounced around in a loop without a clear answer, which was frustrating.

The material feels alright overall, but the stitching is sloppy in a few spots. I was planning to wear it out, and of course that got ruined because I noticed the loose threads right before leaving. It’s not completely awful, but I expected better

I didn’t find this comfy at all. It felt hard the whole night and I barely slept. What made it more annoying was that there didn’t seem to be any actual human to contact about it, just automated stuff, which was really frustrating.

I reached out expecting a bit of guidance, but it took a long time to get any response. When they finally did reply, I still felt like I was mostly on my own...

It just felt way too pricey for what you actually get. I was expecting a bit more for the money and then halfway through I’m like, wait, that’s it? Not terrible, but definitely not worth the cost to me.

I mean, the idea is good, but the design just feels kind of off. The zippers are awkward to reach, and the layout feels like it wastes space. It works fine enough, but using it every time gets a little annoying

I walked in thinking, okay, maybe it’ll be fine, but wow—the ventilation was awful. It just felt stuffy the whole time, and I kept thinking, am I the only one noticing this? Definitely made it hard to relax or enjoy being there...